What If I Can't Afford to Pay My Bill?
Atlantic General Hospital and Health System is committed to providing
quality care, personalized service and education to improve individual
and community health. We continuously seek to be the leader in promoting
access to our services for the residents and visitors of Worcester County
and the surrounding region.
Payment of our services can be made in any number of ways. Our primary
source of payment is through patients' insurance coverage. It is important
for you to understand the terms of your insurance coverage. Familiarizing
yourself with your insurance coverage will help you better understand
your hospital bill. If you have a bill or a balance that you cannot afford,
this page outlines some options available to you.
Financial Help Options
Financial help can be made available to you through a variety of resources:
If you have a balance remaining after your insurance has paid or if you
do not have health insurance and cannot afford your bill, rest assured
that we will exhaust every effort possible to resolve your bill. We have
financial counselors who will work with you to investigate if there is
private funding available, family to help, and/or credit cards that can be used.
If family assistance is not available as an option for you, we have experienced
patient accounting staff on hand to assist you in arranging a payment
plan. Please call 866-905-2100 for more information.
State Medical Assistance
Medicaid - If you are an inpatient and cannot afford to pay your bill and
if you meet the
minimum requirements of Medicaid, we have trained staff available to help you in the application
process. Or you can call 800-492-5231 or access Medicaid services on their
Maryland Children's Health Program (MCHP)
Children under the age of 19 or pregnant women may qualify for MCHP. Patients
who qualify for this program will need to apply with the Worcester County
Health department. Call 410-632-1100. Assistance in completing the application
will be provided.
If no other financial avenue is available to you, you may qualify to have
your medical bills for medically necessary services paid under our Financial
Assistance policy. Below are some important documents to assist you:
Click here for the
Financial Assistance Plain Language Summary (Click here for Spanish version)
Financial Assistance Policy (Click here for Spanish version) and
Credit and Collection Policy for further information.
Check our financial assistance income
guidelines for reference.
You will need to complete the
Financial Assistance application (Click here for Spanish version), which can be found at any of the AGH/HS facilities or by calling 410-629-6025.
Click here for the list of providers who participate in the financial assistance program.
Financial assistance approvals are active for up to one year from the date
of approval of your application. If there are additional bills during
this period of time, they may be included in your original approval.
Why do I need to look for other option of funding before I receive financial
Patients in need of financial assistance should first utilize all resources
for which they are eligible and if no other financial avenue is available
to you than this ensures AGH resources will be available to patients who
don’t qualify for other financial help.
What factors determine the financial assistance that I will receive?
Patients are asked to pay on a sliding-fee scale depending on household
income, household size, and other personal circumstances. For more information see the
guidelines for your reference.
When will I know whether I will receive financial assistance and how much
I will receive?
Within two business days of receiving a request for financial assistance,
AGH will make a temporary decision of a patient's "probable eligibility"
and communicate this to the patient. This decision will be made based
on an interview with the patient or the patient's representative to
discuss family size, insurance information and income.
A final decision for financial assistance will be made once a
completed application for financial assistance is received from the patient or the
patient's representative. This decision will be communicated, in writing,
to the applicant within two business days after receiving the application.
If you would like to confidentially discuss any of this information, please
feel free to contact one of the following:
AGH Financial Counseling
AGH Patient Accounting
AGH Financial Assistance Program
Primary Adult Care (PAC)
Maryland Medical Assistance (Medicaid)
(800) 492-5231 or (410) 767-5800
Maryland Children's Health Program